Enhance the smartphone user experience
Simplify troubleshooting or upgrade of mobile devices
Contain device management costs
Improve customer satisfaction scores and NPS
Device management costs increasing due to non trouble found devices and returned devices rejected by OEMs
Customer satisfaction scores fall when smartphone related complaints are not properly solved
Churn could increase due to a poor smartphone user experience.
At Mobilicis, we know that you want to become world class smartphone retailer. In order to do that, you need to improve the smartphone user experience. The problem is the rising costs of keeping your customers satisfied with their mobile devices which makes you feel worried the impact of cost containment measures in customer satisfaction scores. We believe that smartphone users deserve to have a trouble free experience considering the importance of the smartphone in their lives.
We understand the need of smartphone retailers to improve the smartphone user experience during the life cycle of the device which is why Mobilicis developed a software platform that simplifies the user experience of troubleshooting and upgrading the smart device. We serve mobile operators, durable goods retailers and reverse logistic operators all over the world.
Here´s how we do it: 1. Discovery session to understand the smartphone user journey and the issues you are currently facing. 2. Determine the tools that best fit the main challenges your customer is facing. 3. Start transforming the smartphone user journey to improve customer satisfaction scores.
So, schedule a call with us. So you can stop having angry customers and high device management costs, and instead increase your customer satisfaction scores and contain device management costs by troubleshooting and upgrading your customer smart devices.